Make room for the work only you can do.
I design workflows and build the internal systems that streamline your customer experience.
Feeling overwhelmed? My quick questionnaire will get you some free, personalized advice–and no newsletter sigup!
I help forward-thinking organizations work smarter
Hi, I’m Megan. I’m an operational systems architect and service designer.
Working with me, you will:
- Discover what systems will help you by learning more about your audience or team.
- Optimize your operations.
- Delegate tasks, train new hires, or just reclaim your time.
- Design and build that system you already know you need.
I’ll help you see your business with fresh eyes. My process toward understanding your specific needs naturally brings to light things you weren’t seeing yourself.
What do you see as the next step for your business? Tell me about it, so I can help you get there. Book a free call! I’m a chill nerd, easy to talk to.
How this works
Service Design
I study every part of the experience of your customers, employees, or volunteers. I map all the interactions with your business, which helps reveal places you can optimize to attract and retain the right people.
System Strategy and Creation
Know what needs a system already? We’ll focus on the most impactful place to streamline your business.
Feedback System
We implement a digital feedback system to find out the thoughts and needs of your customers, employees, or volunteers. A great starting point to run with!
Custom System Creation
If no out-of-the-box solution is a fit, I can design a custom system which will give you everything you need and nothing you don’t.
“I already feel better knowing there’s a plan to wrangle all this.”
Jade E.
Author
“Megan sees both the people and the process. She listened carefully, identified where things were getting stuck, and helped translate scattered information into more usable tools for the team. Her work helped us feel more organized, more prepared for onboarding and growth, and more capable of moving from founder-powered momentum toward stronger institutional infrastructure. Megan brings thoughtfulness, practicality, and care to complex work.”
Alexander S
CEO, Turtle Island Community Capital
I help forward-thinking founders
Let’s work together to take your organization to the next level. Drop me a note, or just go ahead and schedule a free discovery call!